1. These terms apply to all business we undertake for you, in particular all PC courses offered by our company. You agree to take our services to you on the terms and conditions that follow By purchasing a service or product and making payment to Action Training, the customer agrees to be bound by these terms and conditions.

2. Ordering from us

2.1 Most orders are placed by telephone or personal visits, We will send you an order acknowledgment by text message, email, or handwritten and copied setting out the course you have booked.

2.2 Our acceptance of an order takes place when we take payment. When we take payment of the purchase contract your will be processed immediately unless we have notified you that we do not accept your order or you have canceled your order.

2.3 We may refuse to accept a booking: (a) where dates are not available; (b) where we cannot obtain authorisation for your payment. (c) if there has been a pricing or product description error; (d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.4 CPC training: Although we will endeavor to advise you to the best of our ability, the ultimate responsibility falls to the Trainee, Before booking a PC course module (either Initial or Periodic) with us, we advise you to check your eligibility for the course, and make y sure that the nature of your daily work does or does not make you exempt from the legislation.
If you wish to cancel your CPC training course you must notify us via telephone at least
24 hours before the course starts.
Failure to inform us that you are not attending will result in you losing your fee for that day
Refunds will only be paid back by showing us proof of payment or if we cancel a course in which case we will give prior notice of at least 24 hours.

3. Pricing

3.1 Where we charge separately for items of the services we provide, that will be explained fully to you or set out on our website

3.2 Our prices are reviewed periodically but you will be told a firm and binding price when you are booked on a course which will not change, however, do check the when booking as, If your original enquiry was some time ago, the price may no longer be current.

4. Cancelation & Complaints policy.
4.1 You have the right to complain about any aspect of our service with which you are unhappy. All complaints regarding any course should be directed to Action Training, customer services, Old Station Road, Stetchford, B33 9AE, and sent in writing.